Terms and conditions
Please read these Terms and Conditions carefully as these conditions incorporate the basis on which bookings for the naturalwing.com website, managing by Natural Wing Health & Spa Resort LTD. are accepted. The Terms and Conditions below are for bookings made directly via the hotels’ websites and service and payments via payment gateway systems through bank transfer and Paypal payment systems, as your choice.
By using this site, you agree to be bound by these Terms and Conditions.
We may revise these Terms and Conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the site may be governed by additional Terms and Conditions. Where this is the case you will be notified accordingly of those additional Terms and Conditions.
The property reserves the right to charge an early departure fee in the event a guest departs earlier than the original departure date.
On request. Please contact the front office of each property. Additional fees may apply.
A valid credit card is required at booking time choosing Paypal payment gateway. The credit card used at the time of booking must be presented by the guest together with positive identification upon check-in at the property. An imprint or swipe of the card will be taken upon check-in.
Upon departure from the property, all fees for services rendered shall be payable by the guest and where necessary the credit card will be debited by the property for the fees.
The property shall debit the credit card for all cancellations, no shows or for any damages caused by the guest to the property howsoever arising.
This transaction constitutes an electronic transaction and a binding agreement in terms of which the guest authorises the property to debit the credit card as stated above and the guest’s written signature shall not be required for authorisation purposes.
A 50% deposit may be required.
Each rate booked at naturalwing.com is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the rate booked. We reserve the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservation contains or resulted from a mistake or error. In addition, we also reserve the right to cancel or amend bookings if they do not adhere to our Terms and Conditions. If a guest chooses to shorten their stay or check out early, a penalty charge will apply, as detailed in the Cancellation Policy associated with the rate booked. In the cases of the aforementioned booking cancellations, Natural Wing Health & Spa Resort LTD. has no obligation to guarantee new available bookings or best rates. A new booking at the best available rate will need to be made by the guest at the time of the new reservation.
As a condition of using this website, you agree to provide proof of payment to the hotel reservations department within 48 hours of the time of booking and will indicate the reservation confirmation number on the proof of payment. You will be fully responsible for any banking fees and/or costs required to complete the bank fund transaction(s). Furthermore, you acknowledge that the reservation may be cancelled by the hotel if proof of payment is not submitted to the hotel within the 48-hour notice period. You will be responsible for any cancellation or no show penalties that might be incurred and hereby acknowledge that booking and personal contact information provided is correct for the hotel’s validation purposes.
Natural Wing Health & Spa Resort LTD reserves the right to cancel contracts based upon incorrect information being displayed in relation to price or service at any point in time.
Only thai baht currency within your reservation is confirmed.
In the rare unexpected event whereby the property cannot provide accommodation as previously confirmed, the property will comply with its standard of obligation by undertaking to relocate guests into an alternative property within Natural Wing Health & Spa Resort LTD of equal or better grading at no expense to the guest. Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide guests with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the guest.
The alternatives offered are at the property’s discretion. Should the guest wish to choose a property of a standard other than offered under this condition, then the guest will be required to pay any difference.